Privacy Policy

Overview

Welcome to Pushpa Club at https://puspaclub.xyz/. Your privacy is important to us. This notice explains how we collect, use, share, store, and protect your personal data when you visit our website or use our related services and app. By continuing to use the Platform, you agree to this Policy and consent to the practices described. If you do not agree, please stop using the Service.

Who This Policy Applies To

This Policy applies to all visitors and users of the Platform, whether you are browsing pages, registering an account, placing bets, or contacting support. It covers information you provide during sign-up and verification, data generated while you use the Platform such as gameplay, transactions, and activity logs, information gathered via cookies and analytics tools, data we may receive from trusted third parties where permitted, and details shared in offline or customer support interactions. We may update this Policy from time to time. When we make changes, we will post the revised version here. Your continued use means you accept the updates.

Legal Context & Responsibility

Laws governing online gaming, betting, and privacy differ by country and region. You are responsible for ensuring your use of the Platform is lawful where you live. In India, the Digital Personal Data Protection Act, 2023 (DPDP/DPDPA) may apply to digital personal data, and additional rules relating to online gaming and prize-based contests may evolve in 2025. This Policy is not a substitute for applicable law; it is intended to work alongside the rules that apply to you. Always consult official sources in your area.

Information We Collect

We collect the information needed to provide and secure our services. This may include registration and identity details such as your name, email address, phone number, date of birth, and, where required, KYC documents like PAN, Aadhaar, passport, or driver’s license. We maintain account details like your username and security settings, and we store passwords in hashed form. We process payment and transaction information for deposits and withdrawals, including method (for example, bank account, UPI, or wallet), currency, amounts, and timestamps. We record usage data such as game history, wins and losses, betting activity, and session logs. We also collect technical information including IP address, browser and device type, operating system, device identifiers, and screen size. We use cookies and similar technologies to understand how you navigate the site and which features you use. We keep copies of support messages and communications. Where lawful, we may receive information from third-party partners, including identity verification and anti-fraud services. We aim to collect only what is necessary to run the Platform.

How We Use Your Data

We use your information to operate and improve the Platform. This includes managing accounts, processing bets, handling deposits and withdrawals, calculating outcomes, paying winnings, and reconciling transactions. We verify age and identity, perform KYC and AML checks, confirm eligibility, and prevent fraud and abuse. We analyze usage to fix issues and improve features, send service messages and updates, and, where permitted, send marketing communications with your consent. We also process data to meet legal obligations, respond to regulators and courts, conduct audits, resolve disputes, and keep business records. Where processing is required by law—such as KYC, AML, or data protection—we rely on that legal basis. For marketing, we seek consent where required.

Cookies & Analytics

We use cookies, web beacons, local storage, and similar tools to remember preferences and understand how the Platform is used. We may use analytics services to measure traffic and performance and to enhance your experience. You can manage cookies in your browser settings, but disabling some cookies may affect site functionality. We may use aggregated or de-identified information for reports and trend analysis without identifying you.

Sharing Your Data

We share personal data with trusted providers who help deliver our services, including payment processors, identity and compliance partners, hosting and security providers, and customer support platforms. These partners must protect your information and may only use it according to our instructions. We share data when required by law or to protect our rights, including with regulators, law enforcement, and courts. We may disclose information to auditors and legal advisors for compliance and dispute resolution. We may share aggregated or anonymized data that does not identify you. If we undergo a merger, acquisition, reorganization, or asset sale, your data may be transferred in line with this Policy and applicable laws. We do not sell or rent your personal data to third parties for their own marketing without your explicit consent.

Data Retention

We retain personal data only as long as needed for the purposes described in this Policy, including transaction record-keeping, legal and regulatory compliance, and dispute resolution. When information is no longer required, we delete or anonymize it unless the law requires longer retention. Where allowed, you may request deletion or a copy of your data in a commonly used format. Certain records, such as KYC and transaction logs, may need to be kept for a legally mandated period.

Data Security

We apply reasonable administrative, technical, and physical safeguards to protect your information. Measures include encryption in transit, encryption at rest where feasible, access controls, secure servers, firewalls, monitoring, and periodic security reviews. Staff receive training and are bound by confidentiality obligations. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights over your personal data, including the ability to access it, correct or update it, delete it, restrict or object to certain processing, request portability, and withdraw consent for marketing. You may also contact your local data protection authority to lodge a complaint. To exercise your rights, use the contact details below. We may verify your identity and may deny requests that conflict with legal duties, fraud prevention measures, or mandatory record-keeping.

Age Restrictions

The Platform is intended for users who meet the legal age in their jurisdiction, typically 18 or older. We do not knowingly collect data from minors. If we learn that information was collected from someone under the permitted age, we will delete it. Do not allow a minor to use your account.

International Data Transfers

Your data may be stored or processed in countries other than your own, depending on where our providers operate. When data is transferred across borders, we apply safeguards required by law, such as standard contractual clauses and strong security controls.

Links to Other Sites

The Platform may link to websites or services we do not control. Their privacy practices are governed by their own policies. Please review those policies before sharing information with them.

Policy Updates

We may revise this Privacy Policy to reflect legal, technical, or business changes. When updates are significant, we will provide notice on the Platform or by email. The updated Policy takes effect once posted.

Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our data practices, contact PushpaClub at [email protected] or call +84-113621785. Include your name, contact details, and registered user ID so we can assist you quickly. If you prefer, you can request our registered postal address to contact us by mail.

Legal Notes

This Privacy Policy is not legal advice. Your use of the Platform is also governed by our Terms of Use and other policies. Some regions have stricter rules, such as India’s DPDP Act and the EU’s GDPR. If this Policy conflicts with the law that applies to you, the law will prevail.